El CRM It is one of the strategies in which a company must pay close attention and care of how to implement it, for that you must know the differences between zoho crm and salesforce, since it is a tool that will be used in the relationshipn with that love Lóleo, that is, what will provide growth and recognition in the market. Nowadays, there are many alternatives available, that is why we show you the differences between Zoho CRM and Salesforce that are the most recognized globally, which will allow you to know which one is the most suitable according to your type of business and your needs.
Zoho Comparison CRM and Salesforce
If you're looking for CRM for your company or personal project, I suppose you already know the scope and benefits that the tool can offer you, even so here is a brief summary. A CRM is neither more nor less than one customer management tool, which will provide you with very extensive information that will make you optimize your time and dedicate yourself to the development of your business itself, without neglecting your clients.
In the end, when we work in excel we have a lot of accumulated data that, at most, we can classify by tabs, columns, colors... But let's be realistic. How much time do you spend keeping your database up to date?? I even go further. Do you have a well-nourished database and do you prioritize your potential customers? We know the answer, that's why you're looking for a CRM.
Features
To know its characteristics, first we need to know the differences between zoho crm and Salesforce, both systems offer great features, in fact, that's why they are in competition with each other, because of the large number of innovative functions they offer. Zoho CRM in its basic functionalities CRM, such as account management, or handling leads is very similar to Salesforce, as are the other additional features. However, Salesforce stands out in that offers its users more detailed default offers. That is, they are much easier to customize, which means that the basic functions are fully adaptable to the specific business process.
Customization
What this type of system is looking for is ease in customizing the functions according to the needs or type of management that is carried out. So much Zoho CRM like Salesforce they offer you multiple features that are very easy to use and guaranteed to be customizable and flexible. You just have to evaluate each of them to determine which one may be more adaptable to your project, due to the need to modify or extend any of these default functions of CRM. Zoho allows you to modify the standard modules as well as add additional functionality, create modules, add fields, create a layout, and edit permissions.
Salesforce offers you extensive configuration and customization from the admin when making changes via the Force constructor. As well as adding or expanding new functionalities. In addition, the most important features of Salesforce is the customization in fields, extensions to third parties, objects and integration of own applications.
Costs
Undoubtedly a determining factor at the time of making the decision es differentiate zoho crm and salesforce regarding the price, since there is a somewhat relative difference between Zoho CRM and Salesforce, the latter being superior. The Zoho offer CRM It is based on four editions identified as Standard, Professional, Enterprise, and Ultimate. So that prices vary according to each edition in which more functions are added. In addition, the prices are per user and the type of billing is monthly and annual, the most attractive plan or edition for customers is the Enterprise, as it is one of the most complete.
Salesforce also offers 4 editions, these are Salesforce Starter, Lightning Professional, Lightning Enterprise, and Lightning Unlimited. as we mentioned their prices are a bit higher than Zoho CRM since in terms of its type of billing we find that it is annual and per user.
But before making such an important decision you should keep asking yourself questions. What are the market prices? What kind of support do the different brands have? What services do they provide? To what extent can it be adapted to my company? doZoho or Salesforce? Make a smart decision.
agreement or contract
In this aspect Salesforce is a little more rigid because its billing type forces you to make an annual contract, in which you can receive a discount, in case you want to cancel the contract this will bring you some consequences and additional expenses. While Zoho CRM it is a little more flexible since you can purchase your license month by month which will allow you to cancel the service without any type of fine or fee for contract termination.
On the other hand, if you decide to carry out the annual contract, Zoho will give you a discount for the purchase of your license for that year or more, in addition, if the growth of your business requires an adjustment in the system, you can make the change by updating or reducing your rate that you need at that time.
Support
Support is of great importance since being a system requires constant guidance in its implementation, Zoho CRM offers an exclusive portal that you can access where you will find online user guides, developer guides, full knowledge base, community support, forums, videos, as well as email support.
It's of vital importance know the differences zoho crm and salesforce regarding the Support. This technical support is included in the monthly license fee which you can access via email 24 hours a day only from Monday to Friday.
Salesforce just like Zoho CRM offers its exclusive support page técynical with extensive informationónot free, webinars, FAQs and videos. It has enabled a query community in which you can post any questions and will be attended by Salesforce experts. The attention of this technical support service is from 8:00 am to 08:00 pm every day of the year, unlike Zoho CRM which is only from Monday to Friday. In addition, this service is included in the cost of the license.
