ZOHO SALESIQ
Customer chat
What is Zoho SalesIQ?
Zoho SalesIQ is a software that allows you establish a closer relationship with the potential client without spending resources for your company. It's all automated!!
If they told you that you can sell more and your customers are happier and solve their doubts automatically without waiting and without calls? You'd say that's a good deal, right?
Zoho SalesIQ has a chat that can be integrated into your website in order to generate more leads.
It can be configured in many different ways, based on user behavior on the web.
Practical example:
If, for example, you are browsing a website and want to know which coffee maker is the best. If when you have been browsing the web for more than 2 minutes comparing prices, a chat skips you, explaining the differences to know which coffee maker is the one that best suits you, and proposing a kind of discount coupon that expires in 15 minutes.
Perhaps, you are automatically solving my problems as a user, I already know which coffee maker is the one I want, and therefore there is a high probability that I will buy said coffee maker. Therefore, with Zoho Salesiq you are doing 100% automated actions so that the user buys your product, right here and right now.
This is a simple example that can be applied with Zoho SalesIQ. Then there are many more functionalities that can be adapted to your business based on the needs of your company.
Advantages of having Zoho Sales IQ well integrated
- It fits perfectly into the sales routine of any business, so you don't really have to target companies with specific backgrounds.
- Your role doesn't end there, you can also monitor the performance of your clients' website and provide them with techniques to optimize it.
- After incorporating Zoho SalesIQ into our website and operating platform we will be closing deals and sales faster.
- With Zoho SalesIQ, we raised the bar for customer relations, customer service has never been so efficient.
Zoho Sales IQ Registration 30 days trial
Zoho SalesIQ Features
Initial setup and customization
- Configure Zoho SalesIQ for the client on your website.
- Customize embedded chat (widget)
- Adjust business hours, add team members to the portal, and set up departments.
- Mandatory testing of the embedded chat widget before deploying
- Train team members on how to harness the full potential of
Zoho Sales IQ
- Create triggers and routing with rules.
- Configuration of email schedulers.
- Chat monitor management.
- Main scoring rules adjustment.
- Add canned responses and articles to the repository.
- Automate the sales routine
Advanced settings
- Integrate other Zoho applications and third party applications with Zoho SalesIQ.
- Using Zoho SalesIQ Smart
JavaScript API
- Zoho SalesIQs Mobile View
- Help your customers integrate Zoho SalesIQ with their internal tools.
- Also techniques to optimize your lead generation.
Zoho SalesIQ Fees
get your Free Trial.
Monthly and Annual: €0 / month
- 1 website for each portal
- 2 operators included
- Functionality to track and engage with 5000 visitors per month
- mobile assistance
- 100 chat sessions per month
- Storage for 30 days
Monthly: €19 / month
Annual: €17 / month with annual billing
Includes 3 operators
Everything included in the FREE + plan
- 3 operators included
- 3 websites for each portal
- Functionality to track and engage with 50 visitors per month
- 3 departments
- 1000 chat sessions per month
- 1 custom chatbot
- Unlimited storage
- Audio call
Monthly: €59 / month
Annual: €53 / month with annual billing
Includes 5 operators
Everything that is included in the BASIC + plan
- 5 operators included
- 5 websites for each portal
- Functionality to track and engage with 100 visitors per month
- 5 departments
- Unlimited number of chat sessions
- 3 custom chatbots
- Detailed reports
- Apple TV app
Monthly: €129 / month
Annual: €116 / month with annual billing
Includes 10 operators
Everything that is included in the PROFESSIONAL plan +
- 10 operators included
- 25 websites for each portal
- Functionality to track and engage with 200 visitors per month
- 25 departments
- 10 custom chatbots
- Chat Translation
- Translation support in chat
How much does it cost to have it on the web?
Zoho Sales IQ is included in Zoho ONE and in Zoho PLUS
Zoho SalesIQ It is known for its online chat services and visitor tracking.This allows you to have greater control and reach over your clients so you can monitor them at all times and places.
How does Zoho Sales IQ work?
- Engage all your visitors. Thanks to this tool you can find out how those who are visiting your site interact with it. It also has a geolocation service to identify not only recurring users but also new ones.
- As it has a live chat, it will be the perfect tool to close deals with those users who visit. You will then have a large number of leads and advanced monitoring in real time.
- One of the things that most attracts attention about Zoho SalesIQ is that You can see what the customer is typing even before they submit their comment. This allows for better quality responses in record time.
- Possibility of making a customer evaluation depending on various types of characteristics. You can track and monitor depending on frequency, how they arrived, if they are a recurring user. It even allows you to validate and do some kind of follow-up on those clients that may be interesting.
- The continued approach to Zoho CRM allows you to improve many conversational aspects. Anyone who meets the criteria will be considered a lead.
- Choose a unique layout and display a different chat window on the page each time. This is thanks to the landing pages that are available.
- You have Detailed reports of each of the clients who were visitingLikewise, you will find customer service reports, this allows you to measure not only the product but the quality of the service offered.
As you can see, Zoho SalesIQ is a very useful tool or application that will allow you to improve the performance of your market.
Table of Contents for Zoho ONE
Features and Functionalities of Zoho SalesIQ
Visitor Tracking and Monitoring
- Number of visitors tracked per month: 5000 per employee
- Number of web embeds (custom embeds): 25
- Chat volume per month: Unlimited
- Departments: 25
- Smart Activator: 25
- Visitor route planning: 25
- Different roles and permissions: ✔️ Yes
- Chat history: Unlimited
- History of website visitors: ✔️ Yes
- Export Website Visitors List: ✔️ Yes
- Attach lead scores to website visitors: ✔️ Yes
Chat Management and Communication
- Organization by tabs: Manage multiple chats simultaneously
- Advanced visitor information: Advanced
- File sharing in chat: ✔️ Yes
- Future vision: ✔️ Yes
- Predefined messages for quick responses: ✔️ Yes
- Transfer chats to other agents: ✔️ Yes
- IP Blocking for Spammers or Stalkers: ✔️ Yes
- End your session intelligently: ✔️ Yes
- Add and view notes to a chat: ✔️ Yes
- Easy connection: ✔️ Yes
- Chat without leaving your current window: ✔️ Yes
- Offline Messaging: ✔️ Yes
- Easily upload files to agents: ✔️ Yes
- Know your comments: ✔️ Yes
- Ability to evaluate your agent: ✔️ Yes
- Send a transcript to themselves via email: ✔️ Yes
Customization and Integrations
- Multiple embedding options: ✔️ Yes
- Customize the appearance of your embedded element: ✔️ Yes
- Customize the look and feel of your chat window: ✔️ Yes
- Advanced customization with CSS: ✔️ Yes
- Integrate your brand into Zoho SalesIQ: ✔️ Yes
- Add photos of your agent for a personal touch: ✔️ Yes
- Various brands, web domains and products: ✔️ Yes
- Route chats to specific agents or departments: ✔️ Yes
- Department-based email setup: ✔️ Yes
Monitoring and Notifications
- Monitor Live Chats: ✔️ Yes
- Opening Hours Head Office ✔️ Yes
- Chat with customers from mobile devices: ✔️ Yes
- Receive desktop notifications: ✔️ Yes
- Analytics Integration: ✔️ Yes
- Integrated with Zoho CRM: ✔️ Yes
- Integration with Zoho Support: ✔️ Yes
- Chat between agents: ✔️ Yes
- Portal level message board: ✔️ Yes
- Notification Center: ✔️ Yes
- Easy access to integrated search: ✔️ Yes
- Update your status: ✔️ Yes
Reports and Analysis
- Powerful pre-built reports and dashboards: ✔️ Yes
- Daily statistics straight to your inbox: ✔️ Yes
- Agent Performance Reports: ✔️ Yes
- Tracking Panel: ✔️ Yes
- Monthly reports: ✔️ Yes
- Daily report: ✔️ Yes
- Weekly report: ✔️ Yes
- Schedule your reports: ✔️ Yes
- Number of reports that can be scheduled: ✔️ Yes
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