Zoho Desk.
Support Management

WHAT IS Zoho Desk?

Zoho Office is a powerful tool focused on customer service. In an efficient and effective way, it allows you to organize your employees, give greater customer satisfaction and automatically obtain and store vital data for your business.

FEES AND RATES

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MAIN FUNCTIONS OF Zoho Desk

To explain the functionalities of Zoho Desk, we will use a practical example to put a telephone company since we have all received a call at some time. 

DO YOU WANT TO KNOW MORE ABOUT Zoho Desk?

From  Millennials Consulting As an Advanced Partner of Zoho, we offer you a multitude of videos on our YouTube channel. This way so you can learn more about the tool and how we work!

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DISCOVER OUR ONLINE COURSE TO LEARN HOW TO USE Zoho Desk

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Zoho Desk is a Software that allows you to provide good support and customer service in an organized, fast and efficient way.

With our course you will be able to learn how to use this tool that will allow you to carry out effective ticket management to answer your customers' questions without duplication, delays or forgotten unanswered messages.

We have a Zoho Desk course at your disposal, this course is constantly updated, so that you are up to date with the latest technology for your company. If you want to know more click on the following link.

I want to know more!

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CONTACT US

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SOLUTIONS IT PROVIDES Zoho Desk TO YOUR COMPANY

The reality in companies is as follows:

  • Conversations are everywhere within a company.
  • The information is disorganized and incomplete.
  • Each stakeholder only has a subset of the information
  • Agent intervention at every step
  • Useful information comes after a long time

 Zoho helpdesk put an end to all that clutter in the company.

 

Scattered conversations?

Multichannel with email, chat and social channels

Incomplete information? 

Productive with work modes and notification center

Operational silos?

 Collaborative with agents of your team, chat and comments

Unnecessary agent intervention? 

Efficient with self-service and automation rules

Delayed performance data?

 In real time with headquarters

Many entrepreneurs are overwhelmed by not having time to see which tool is the best or to try this Software and see how to adapt it to the particular needs of their company. That is why we offer a free consultancy to assess the needs of companies and their subsequent implementation, which translates into a very important cost reduction for the company. Click on the link and discover that the desk is Spanish.

WORKFLOW WITH Zoho Desk

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 How big is the Help Desk app market?

 As long as problems exist, someone will need answers and help to fix them.   

  • Each ticket has to reach the correct agent.
  • That agent needs to have everything they need to respond effectively
  • Not all problems can be fixed by an agent.
  • They often need the help of other employees, all with different software

Leading a proactive service team becomes difficult when decision makers don't Get data instantly. 

As a result of all that... 

  • Customers can't find answers or get useful help quickly. No wonder they're furious! 
  • A direct unmet need 

Absolutely all companies have to provide customer service.

 Sooner than later, they need software to manage their efforts.

  What problems does Zoho Desk solve?

  • ¿Scattered conversations?
  •  Multichannel with email, chat and social channels
  • Incomplete information? 
  • Productive with work modes and notification center
  • Operational silos?
  •  Collaborative with agents of your team, chat and comments
  • ¿Unnecessary agent intervention? 
  • Efficient with self-service and automation rules
  • Delayed performance data?
  •  In real time with headquarters
That is, you get Real-time Ordered Views of tickets based on context based on: Delivery Time, Requester Type, Ticket Status, and Ticket Priority. feature ticket.
features-zoho-desk

Workflow with Zoho Desk

 Comments on tickets

  • Agents can leave private comments on tickets and mention colleagues in these comments.
  • Internal discussions occur with the full context of each ticket.
  • Customers can find answers for themselves by searching through a repertoire of questions and answers. They raise tickets or tickets only when they need personalized help from an agent.
  • Tickets can be assigned automatically using a round robin algorithm or using custom rules based on various criteria.
  • Automation rules can be written to update fields, assign tasks, send notification alerts, and more.

Some examples:

  • Close inactive open entries
  • Escalate if the first response takes more than 1 hour
  • Notify a manager when a key customer leaves a bad rating
info-instantaneous-zoho-desk

The central

  • Practical information for practical managers
  • Incoming and outgoing ticket trends
  • Number of unassigned tickets now
  • List of online and offline agents
  • List of longest ticket conversations
  • Recent customer service quality feedback

chatbot

Using Zoho Desk has the best customer service chatbot available, taking control of calls and an analysis and creation of a database of all the clients that use it. 

This is not only great news for improving customer service but also for increasing sales by making it easier for the customer to quickly find what they are looking for. The control of this tool is complete and it is so easy to use that you can do it from your mobile phone with an application for IOs and Android. 

The best integration of CRM-Helpdesk in the market (with Zoho CRM)

Advanced analysis through Zoho Reports

Integration with Atlassian JIRA

We'll be happy to show you some interesting micro demos!

assistant agent

 Employees from the rest of the company, who are not part of the customer service team, can also contribute to the customer experience. They can read conversations and reply to comments.

Example: engineers, technicians, designers, marketers and consultants. 

Agent Collision

A simultaneous alert appears when multiple agents are working on the same ticket at the same time. Agents can chat with each other and respond accordingly.

automation process

  • Process automation for the masses: Build. Sell. Repeat.
  • Define and control processes from start to finish
  • Easy to use visual process builder. Now a native of CRM. Scoring rules can be set on records using fields, customer touch points (calls, emails, social signals)
  • Positive and negative points can be assigned.
  • Supported modules: Leads, Accounts, Contacts, Offers.

Conditional fields

Reduce form clutter and allow organizations to manage more than one process. Works with multi-page layouts and workflow rules.

customers win

  • Industries: information technology, education, telecommunications, SaaS, travel, non-profit.
  • Using CRM based on the most used functions:
  • Workflow automation
  • Web forms to direct
  • Integration of social networks
  • Prospect evaluation
  • campaign management

business update

  • Average monthly revenue per user
  • Customer Acquisition Growth by Segment
  • Customer retention by segment
  • complementing CRM

CONTACT US

Start optimizing and growing your business today!

WHY TRUST IN MILLENNIALS CONSULTING?

Equipment_Millennials
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COMPANIES have trusted us and digitized their business in MC
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PROJECTS have been contracted by companies in the last 2 years.
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of companies REPEAT working with Millennials Consulting in new projects.

Get to know our network of Partners

SOME COMPANIES THAT TRUST US

OUR CUSTOMERS THINK

JAVIER GOMEZ RODRIGO
JAVIER GOMEZ RODRIGO
11. November, 2022.
Good job and great support
Mahe Homeware
Mahe Homeware
3. November, 2022.
Our experience with Millennials Consulting it has been excellent. The needs of our company have been correctly implemented in the Zoho tool (Books, CRM, inventory). Efficient team, especially Esther (Team Leader), with deep knowledge of the tool and resolution capacity. Monitoring, availability and fulfillment of milestones as projected. Currently we continue to work with them on new developments and are very happy. To be taken into account for any project that falls within its scope of work, for our part and experience, we recommend it.
simon sajardo
simon sajardo
24. October, 2022.
Great team of Millennials We have installed Zoho with them CRM. Campainhs and Desk. A job completed very satisfactorily. Diana, very professional in project management and commercial consulting, and the rest of the team, Daniel and Alejandro, carried out the parameterizations with ease and efficiency. I recommend them.
Nacho Asín
Nacho Asín
3. October, 2022.
Young and very dynamic team that tries to meet all the needs of the client; We have developed a joint project hand in hand and with a very wide availability on their part. Esther leads the team very efficiently and accompanies us in what we need. There is still a long way to go before everything is to our liking, but we are sure that we will achieve it. It should be noted that the team recognizes mistakes without problems and solves them, nowadays seeing how there are companies that realize some of their mistakes and do not pass the buck to the client is highly appreciated. I definitely recommend them.
Jesus Garcia
Jesus Garcia
19. September, 2022.
The commercial experience we had made us decide on this software. Then with the accompaniment, training and start-up that they have dedicated to us, especially the consultant Jose Iñesta, has confirmed the correctness of our decision. a great professional
Gorka Bengoetxea
Gorka Bengoetxea
19. September, 2022.
Airfal International (Mkt Airfal)
Airfal International (Mkt Airfal)
20. July, 2022.
Expertise guaranteed in Zoho and detailed attention by our manager Diana. A luxury to work next to her.
Mint57 Travel
Mint57 Travel
8. July, 2022.
work on the CRM of a travel agency is not an easy task and, despite the initial difficulties, we have achieved a very good result. A special thanks to Jessica and Fran, two excellent professionals and people.
Marcelo Perez Sanders
Marcelo Perez Sanders
7. July, 2022.
Truly working with the guys from Millennials it is very very easy. They know a lot about their own, but also the human quality of each one of them is the big difference. They accompany, understand and care at all times to make the client feel at the center of all decisions. Two final comments, you pay 100 and you receive 110 and therefore, the second comment... 110% recommended. Thank you on behalf of Numeral8 Arg, Numeral8 Brazil, Numeral8 USA, Numeral8 Mex. and of course, Numeral8 Spain.Ole!
Mario Rodriguez
Mario Rodriguez
7. July, 2022.

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Software Name
Zoho Office
Operating System
Zoho CRM
Software Category
CRM
Price range
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