➤What is Zoho Desk and what is it for? Millennials Consulting

Marketing and Business Intelligence

Zoho Desk

Support Management

WHAT IS Zoho Desk?

Zoho Office is a powerful tool focused on customer service. In an efficient and effective way, it allows you to organize your employees, give greater customer satisfaction and automatically obtain and store vital data for your business.

FEES AND RATES

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MAIN FUNCTIONS OF Zoho Desk

To explain the functionalities of Zoho Desk, we will use a practical example to put a telephone company since we have all received a call at some time. 

DO YOU WANT TO KNOW MORE ABOUT Zoho Desk?

From  Millennials Consulting As an Advanced Partner of Zoho, we offer you a multitude of videos on our YouTube channel. This way so you can learn more about the tool and how we work!

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DISCOVER OUR ONLINE COURSE TO LEARN HOW TO USE Zoho Desk

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Zoho Desk is a Software that allows you to provide good support and customer service in an organized, fast and efficient way.

With our course you will be able to learn how to use this tool that will allow you to carry out effective ticket management to answer your customers' questions without duplication, delays or forgotten unanswered messages.

We have a Zoho Desk course at your disposal, this course is constantly updated, so that you are up to date with the latest technology for your company. If you want to know more click on the following link.

I want to know more!

DO YOU NEED TO KNOW MORE?

CONTACT US

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SOLUTIONS IT PROVIDES Zoho Desk TO YOUR COMPANY

The reality in companies is as follows:

  • Conversations are everywhere within a company.
  • The information is disorganized and incomplete.
  • Each stakeholder only has a subset of the information
  • Agent intervention at every step
  • Useful information comes after a long time

 Zoho helpdesk put an end to all that clutter in the company.

 

Scattered conversations?

Multichannel with email, chat and social channels

Incomplete information? 

Productive with work modes and notification center

Operational silos?

 Collaborative with agents of your team, chat and comments

Unnecessary agent intervention? 

Efficient with self-service and automation rules

Delayed performance data?

 In real time with headquarters

Many entrepreneurs are overwhelmed by not having time to see which tool is the best or to try this Software and see how to adapt it to the particular needs of their company. That is why we offer a free consultancy to assess the needs of companies and their subsequent implementation, which translates into a very important cost reduction for the company. Click on the link and discover that the desk is Spanish.

WORKFLOW WITH Zoho Desk

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 How big is the Help Desk app market?

 As long as problems exist, someone will need answers and help to fix them.   

  • Each ticket has to reach the correct agent.
  • That agent needs to have everything they need to respond effectively
  • Not all problems can be fixed by an agent.
  • They often need the help of other employees, all with different software

Leading a proactive service team becomes difficult when decision makers don't Get data instantly. 

As a result of all that... 

  • Customers can't find answers or get useful help quickly. No wonder they're furious! 
  • A direct unmet need 

Absolutely all companies have to provide customer service.

 Sooner than later, they need software to manage their efforts.

  What problems does Zoho Desk solve?

  • ¿Scattered conversations?
  •  Multichannel with email, chat and social channels
  • Incomplete information? 
  • Productive with work modes and notification center
  • Operational silos?
  •  Collaborative with agents of your team, chat and comments
  • ¿Unnecessary agent intervention? 
  • Efficient with self-service and automation rules
  • Delayed performance data?
  •  In real time with headquarters
That is, you get Real-time Ordered Views of tickets based on context based on: Delivery Time, Requester Type, Ticket Status, and Ticket Priority. feature ticket.
features-zoho-desk

Workflow with Zoho Desk

 Comments on tickets

  • Agents can leave private comments on tickets and mention colleagues in these comments.
  • Internal discussions occur with the full context of each ticket.
  • Customers can find answers for themselves by searching through a repertoire of questions and answers. They raise tickets or tickets only when they need personalized help from an agent.
  • Tickets can be assigned automatically using a round robin algorithm or using custom rules based on various criteria.
  • Automation rules can be written to update fields, assign tasks, send notification alerts, and more.

Some examples:

  • Close inactive open entries
  • Escalate if the first response takes more than 1 hour
  • Notify a manager when a key customer leaves a bad rating
info-instantaneous-zoho-desk

The central

  • Practical information for practical managers
  • Incoming and outgoing ticket trends
  • Number of unassigned tickets now
  • List of online and offline agents
  • List of longest ticket conversations
  • Recent customer service quality feedback

chatbot

Using Zoho Desk has the best customer service chatbot available, taking control of calls and an analysis and creation of a database of all the clients that use it. 

This is not only great news for improving customer service but also for increasing sales by making it easier for the customer to quickly find what they are looking for. The control of this tool is complete and it is so easy to use that you can do it from your mobile phone with an application for IOs and Android. 

The best integration of CRM-Helpdesk in the market (with Zoho CRM)

Advanced analysis through Zoho Reports

Integration with Atlassian JIRA

We'll be happy to show you some interesting micro demos!

assistant agent

 Employees from the rest of the company, who are not part of the customer service team, can also contribute to the customer experience. They can read conversations and reply to comments.

Example: engineers, technicians, designers, marketers and consultants. 

Agent Collision

A simultaneous alert appears when multiple agents are working on the same ticket at the same time. Agents can chat with each other and respond accordingly.

automation process

  • Process automation for the masses: Build. Sell. Repeat.
  • Define and control processes from start to finish
  • Easy to use visual process builder. Now a native of CRM. Scoring rules can be set on records using fields, customer touch points (calls, emails, social signals)
  • Positive and negative points can be assigned.
  • Supported modules: Leads, Accounts, Contacts, Offers.

Conditional fields

Reduce form clutter and allow organizations to manage more than one process. Works with multi-page layouts and workflow rules.

customers win

  • Industries: information technology, education, telecommunications, SaaS, travel, non-profit.
  • Use of CRM based on the most used functions:
  • Workflow automation
  • Web forms to direct
  • Integration of social networks
  • Prospect evaluation
  • campaign management

business update

  • Average monthly revenue per user
  • Customer Acquisition Growth by Segment
  • Customer retention by segment
  • complementing CRM

CONTACT US

Start optimizing and growing your business today!

WHY TRUST IN MILLENNIALS CONSULTING?

Equipment_Millennials
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COMPANIES have trusted us and digitized their business in MC
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PROJECTS have been contracted by companies in the last 2 years.
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of companies REPEAT working with Millennials Consulting in new projects.

Get to know our network of Partners

SOME COMPANIES THAT TRUST US

OUR CUSTOMERS THINK

English Today SL
English Today SL
3. July, 2023.
We are very happy with the result. It is true that since we made the agreement and signed, a few months of waiting have passed, but once the project started it has been very fast. It took a bit to focus on what was a priority for us, but after a few meetings everything went well. Good experience and we will continue working with them.
Sergio Jimenez Rodriguez
Sergio Jimenez Rodriguez
22. June, 2023.
Totally recommended
Myriam Sanchez
Myriam Sanchez
7. June, 2023.
Thank you very much for all the teaching and patience you had. The learning I had with you these months is incredible. Thank you so much!!!
no more barriers
no more barriers
1. June, 2023.
A very close service that makes them understand better what you want and need for your business. Special thanks to Alejandro Sánchez for the interest shown in the project.
Gonzalo Berrazueta
Gonzalo Berrazueta
1. June, 2023.
Very good service from the whole team. Special mention to José who is a crack.
Sara Monge
Sara Monge
3. May, 2023.
Working with Eliana has been a pleasure. He has been explaining everything to me very well and solving all the doubts about the project to be able to implement it in the company in the best possible way.
ALAYCA TRAVEL
ALAYCA TRAVEL
24. April, 2023.
As always a pleasure to work with Millennials Consulting, his team is full of professionals who help you at all times. You cannot be in better hands than theirs. I would repeat.
Hague Pilgrimages Travel
Hague Pilgrimages Travel
24. April, 2023.
It has been a pleasure working with them, they have helped us position our website in the top positions of Google and thereby increase our traffic and conversions on the web. We cannot be more delighted. A 10.
Central TCI
Central TCI
10. April, 2023.
Very happy with Diana and all her team

OUR OFFICES

Madrid

Basilica Street, 15-17 1st Left. 28020

Novelda - Alicante

C. Mª Cristina 74, ground floor, 03660

Palma de Mallorca

Gran Via Asima 2 Floor 9 07009

Jalisco Mexico

C. Independence 329, 45100

Our Team

jesus garcia team

J.Garcia

Manager

alexander trujillo team

A. Trujillo

Consultant, Implementer

HR Department

michael team

M. Anton

ERP specialist

ERP Dept.

irene bernardini

i. bernardini

ERP specialist

ERP Dept.

jessica team

J.Assaf

Consultant, Implementer Marketing Specialist

Marketing Department

D. Meledrez

Consultant, ADS Specialist Implementer

Marketing Department

eliana team

E. Perez

Consultant, Implanter Specialist in Design

Marketing Department

esther team

E. Martinez

Consultant, Implementer

Analytical Department

estiven team

E. Gallardo

Video Specialist

Marketing Department

dartboard team

D. Hernandez

Consultant, Implementer

Operations Department

jose team

J. Iñesta

Consultant, Implementer

Operations Department

gaspar photo team

G Gilabert

Business consultant

Commercial Department

Jesus-Alamo

J. Alamo

Consultant

Operations Department

marten team

M. Mateo

Consultant, Implementer

Operations Department

benjamin rosemary

B.Romero

Consultant, Developer

IT Department

julian team

J. Sanchez

Consultant SEO

Dept. SEO

alexander sanchez team

A. Sanchez

Consultant SEO

Dept. SEO

Alvaro Poveda Perez

TO. Poveda

Consultant SEO

Dept. SEO

Carlos

C. Hernandez

Consultant SEO

Dept. SEO

enrique

E. Monzó

Consultant SEO

Dept. SEO

frank team

F. More

Consultant, Developer 

IT Department

sheila team

S. Grocer

Commercial Consultant

Commercial Department

team valentine

V. Medina

Commercial Consultant

Commercial Department

Victor millennials consulting

v.cherry

consultant and implanter

anna team

A. Vallejo

Consultant, implanter

diego garber team

Mr. Thomas

Developer

jorge fernandez team

J. Fernández

Developer

jesus garber team

J. Garcia

Developer

team ignatius

I. Del Val

Developer

julian vicente team

J. Fenandez

Developer

Vincent Ares

V Ares

Legal and Grants Specialist

dawn mastic

A. Martinez

Grant Specialist

xavi agout

X. Agut

Web Consultant

ferdinand photo team

F. Lopez 

legal specialist

mariana photo team

Mr. Hernandez

PR

iago fernandez millennials consulting

I. Fernandez

ADS Specialist

irene riolobos

I. Riolobos

Consultant

Dept. Quality

jennifer cutillas

J. Cutillas

Consultant

Dept. Quality

photo natalia millennials consulting

N.Mesa

Consultant and implanter

Carolina millennials consulting

C. Naranjo

Commercial Consultant

Commercial Department

Ivan

I. Puche

consultant and implanter

Oscar millennials consulting

O. Munoz

consultant and implanter

Javi_MC (1)

J.Navarro

Developer

IT Department

louis zoho crm mexico

L. Macias

LATAM Consultant

Operations Department

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