Zoho Desk.
Support Management

WHAT IS Zoho Desk?

Zoho Office is a powerful tool focused on customer service. In an efficient and effective way, it allows you to organize your employees, give greater customer satisfaction and automatically obtain and store vital data for your business.

FEES AND RATES

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MAIN FUNCTIONS OF Zoho Desk

To explain the functionalities of Zoho Desk, we will use a practical example to put a telephone company since we have all received a call at some time. 

DO YOU WANT TO KNOW MORE ABOUT Zoho Desk?

From  Millennials Consulting As an Advanced Partner of Zoho, we offer you a multitude of videos on our YouTube channel. This way so you can learn more about the tool and how we work!

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DISCOVER OUR ONLINE COURSE TO LEARN HOW TO USE Zoho Desk

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Zoho Desk is a Software that allows you to provide good support and customer service in an organized, fast and efficient way.

With our course you will be able to learn how to use this tool that will allow you to carry out effective ticket management to answer your customers' questions without duplication, delays or forgotten unanswered messages.

We have a Zoho Desk course at your disposal, this course is constantly updated, so that you are up to date with the latest technology for your company. If you want to know more click on the following link.

I want to know more!

DO YOU NEED TO KNOW MORE?

CONTACT US

Start optimizing and growing your business today!

SOLUTIONS IT PROVIDES Zoho Desk TO YOUR COMPANY

The reality in companies is as follows:

  • Conversations are everywhere within a company.
  • The information is disorganized and incomplete.
  • Each stakeholder only has a subset of the information
  • Agent intervention at every step
  • Useful information comes after a long time

 Zoho helpdesk put an end to all that clutter in the company.

 

Scattered conversations?

Multichannel with email, chat and social channels

Incomplete information? 

Productive with work modes and notification center

Operational silos?

 Collaborative with agents of your team, chat and comments

Unnecessary agent intervention? 

Efficient with self-service and automation rules

Delayed performance data?

 In real time with headquarters

Many entrepreneurs are overwhelmed by not having time to see which tool is the best or to try this Software and see how to adapt it to the particular needs of their company. That is why we offer a free consultancy to assess the needs of companies and their subsequent implementation, which translates into a very important cost reduction for the company. Click on the link and discover that the desk is Spanish.

WORKFLOW WITH Zoho Desk

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 How big is the Help Desk app market?

 As long as problems exist, someone will need answers and help to fix them.   

  • Each ticket has to reach the correct agent.
  • That agent needs to have everything they need to respond effectively
  • Not all problems can be fixed by an agent.
  • They often need the help of other employees, all with different software

Leading a proactive service team becomes difficult when decision makers don't Get data instantly. 

As a result of all that... 

  • Customers can't find answers or get useful help quickly. No wonder they're furious! 
  • A direct unmet need 

Absolutely all companies have to provide customer service.

 Sooner than later, they need software to manage their efforts.

  What problems does Zoho Desk solve?

  • ¿Scattered conversations?
  •  Multichannel with email, chat and social channels
  • Incomplete information? 
  • Productive with work modes and notification center
  • Operational silos?
  •  Collaborative with agents of your team, chat and comments
  • ¿Unnecessary agent intervention? 
  • Efficient with self-service and automation rules
  • Delayed performance data?
  •  In real time with headquarters
That is, you get Real-time Ordered Views of tickets based on context based on: Delivery Time, Requester Type, Ticket Status, and Ticket Priority. feature ticket.
features-zoho-desk

Workflow with Zoho Desk

 Comments on tickets

  • Agents can leave private comments on tickets and mention colleagues in these comments.
  • Internal discussions occur with the full context of each ticket.
  • Customers can find answers for themselves by searching through a repertoire of questions and answers. They raise tickets or tickets only when they need personalized help from an agent.
  • Tickets can be assigned automatically using a round robin algorithm or using custom rules based on various criteria.
  • Automation rules can be written to update fields, assign tasks, send notification alerts, and more.

Some examples:

  • Close inactive open entries
  • Escalate if the first response takes more than 1 hour
  • Notify a manager when a key customer leaves a bad rating
info-instantaneous-zoho-desk

The central

  • Practical information for practical managers
  • Incoming and outgoing ticket trends
  • Number of unassigned tickets now
  • List of online and offline agents
  • List of longest ticket conversations
  • Recent customer service quality feedback

chatbot

Using Zoho Desk has the best customer service chatbot available, taking control of calls and an analysis and creation of a database of all the clients that use it. 

This is not only great news for improving customer service but also for increasing sales by making it easier for the customer to quickly find what they are looking for. The control of this tool is complete and it is so easy to use that you can do it from your mobile phone with an application for IOs and Android. 

The best integration of CRM-Helpdesk in the market (with Zoho CRM)

Advanced analysis through Zoho Reports

Integration with Atlassian JIRA

We'll be happy to show you some interesting micro demos!

assistant agent

 Employees from the rest of the company, who are not part of the customer service team, can also contribute to the customer experience. They can read conversations and reply to comments.

Example: engineers, technicians, designers, marketers and consultants. 

Agent Collision

A simultaneous alert appears when multiple agents are working on the same ticket at the same time. Agents can chat with each other and respond accordingly.

automation process

  • Process automation for the masses: Build. Sell. Repeat.
  • Define and control processes from start to finish
  • Easy to use visual process builder. Now a native of CRM. Scoring rules can be set on records using fields, customer touch points (calls, emails, social signals)
  • Positive and negative points can be assigned.
  • Supported modules: Leads, Accounts, Contacts, Offers.

Conditional fields

Reduce form clutter and allow organizations to manage more than one process. Works with multi-page layouts and workflow rules.

customers win

  • Industries: information technology, education, telecommunications, SaaS, travel, non-profit.
  • Use of CRM based on the most used functions:
  • Workflow automation
  • Web forms to direct
  • Integration of social networks
  • Prospect evaluation
  • campaign management

business update

  • Average monthly revenue per user
  • Customer Acquisition Growth by Segment
  • Customer retention by segment
  • complementing CRM

CONTACT US

Start optimizing and growing your business today!

WHY TRUST IN MILLENNIALS CONSULTING?

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COMPANIES have trusted us and digitized their business in MC
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PROJECTS have been contracted by companies in the last 2 years.
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of companies REPEAT working with Millennials Consulting in new projects.

Get to know our network of Partners

SOME COMPANIES THAT TRUST US

OUR CUSTOMERS THINK

Eduardo Zulaica
Eduardo Zulaica
22. March, 2023.
Jessica Assaf, part of the Millennials team Consulting, has done an exceptional job for my company 360 Hotel Management, in promoting our courses on Digital Marketing and Revenue Management for Hotels. His commitment and dedication was remarkable, demonstrating exceptional abilities to understand our business needs and create customized solutions. Thanks to his experience we were able to automate and professionalize everything, reaching a wider audience and attracting new clients. In general, Jessica is a passionate, committed and highly efficient professional in her work. Her work has been essential to the success of our company, being remembered for a long time. If you are looking for a marketing team with exceptional skills I would definitely recommend Jessica Assaf and Millennials Consulting.
360 Hotel Management
360 Hotel Management
22. March, 2023.
As part of the 360 ​​Hotel Management team, we have had the pleasure of working with Jessica Assaf as a consultant. Jessica has shown an exceptional job in implementing and optimizing our marketing and client management tools. Specifically, we want to highlight her work at Zoho and Active Campaigns. Jessica has worked hard to customize and optimize these platforms for our needs, which has allowed us to significantly improve our customer management and increase our online reach. Additionally, her ability to quickly understand and resolve technical issues we have been facing has been invaluable to our team. Jessica has demonstrated a wealth of knowledge and experience in her field, which has allowed our company to make leaps and bounds in implementing new technologies and marketing tools. In summary, we are very grateful for the exceptional work that Jessica has done as a consultant for 360 Hotel Management.
Felix Zulaica Aristi
Felix Zulaica Aristi
22. March, 2023.
It is the second time that we have a Zoho consultancy (CRM and Campaigns) to optimize our actions in order to sell more and better. The first one was 3-4 years ago and we just finished the second one (with Digital Kit) Jessica Assaf, we knew her from the previous one, she has been very efficient, we have changed many things and our professional life is going to be easier for us. to sell the 360 ​​Hotel Management courses. Thank you!
Valeo Management Spain
Valeo Management Spain
15. March, 2023.
We couldn't be happier with the work of the team at Millennials Consultingespecially with Jessica and Diana who have given us exceptional support. They are a very professional, decisive, and dynamic team. The truth is a pleasure to work with them and we hope to continue collaborating.
ANA GONZALEZ
ANA GONZALEZ
6. March, 2023.
Our experience is very positive. Great professionals and we have been able to see results from their work.
Ramon Suarez Munoz
Ramon Suarez Munoz
22. February, 2023.
We implemented zoho books and it was a pleasure working with Esther, Jesús and Benjamín. You can tell that they are experts in what they do and with a great predisposition and attitude, as well as great charisma and close treatment. If we contract more zoho modules I will contact you for sure. Thank you!
Light Bridges
Light Bridges
17. February, 2023.
My experience is outstanding, first of all because of his professionalism, his dedication to projects and his human nature, a real luxury.
Jose G. Marin
Jose G. Marin
10. February, 2023.
WORK WITH MILLENNIALS CONSULTING IT HAS ALLOWED US TO IMPROVE OUR EFFICIENCY AND CLARITY OF STRATEGIES. THE TEAM WITH ESTIBEN, IAGO AND DAMIAN, HAS CREATED A WARM, SYNERGIC ENVIRONMENT WITH CLARITY AND FULFILLMENT OF OBJECTIVES. THIS IS BEING A VERY REWARDING AND PROFESSIONAL SUCCESSFUL EXPERIENCE
javi btk
javi btk
18. January, 2023.
Excellent atention. They answer quickly and are efficient. We are very happy!

OUR OFFICES IN MADRID AND ALICANTE

Madrid

Novelda - Alicante

Palma - Balearic Islands

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OUR TEAM

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Jesus

García

Manager

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bernar

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Commercial Department

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Consultant, Implementer

HR Department

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Michael B.

Anton

ERP specialist

ERP Dept.

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Jessica

Assaf

Consultant, Implementer Marketing Specialist

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melendrez

Consultant, ADS Specialist Implementer

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Consultant, Implanter Specialist in Design

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More

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Thomas

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Ares

Specialist in legal requirements and subsidies

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Alba

Martinez

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agout

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Hernandez

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Your Order
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Software Name
Zoho Office
Operating System
Zoho CRM
Software Category
CRM
Price range
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