Zoho Desk

WHAT IS Zoho Desk?

Zoho Office is a powerful tool focused on customer service. In an efficient and effective way, it allows you to organize your employees, give greater customer satisfaction and automatically obtain and store vital data for your business.

FEES AND RATES

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MAIN FUNCTIONS OF Zoho Desk

To explain the functionalities of Zoho Desk, we will use a practical example to put a telephone company since we have all received a call at some time. 

DO YOU WANT TO KNOW MORE ABOUT Zoho Desk?

From  Millennials Consulting As an Advanced Partner of Zoho, we offer you a multitude of videos on our YouTube channel. This way so you can learn more about the tool and how we work!

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DISCOVER OUR ONLINE COURSE TO LEARN HOW TO USE Zoho Desk

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Zoho Desk is a Software that allows you to provide good support and customer service in an organized, fast and efficient way.

With our course you will be able to learn how to use this tool that will allow you to carry out effective ticket management to answer your customers' questions without duplication, delays or forgotten unanswered messages.

We have a Zoho Desk course at your disposal, this course is constantly updated, so that you are up to date with the latest technology for your company. If you want to know more click on the following link.

I want to know more!

DO YOU NEED TO KNOW MORE?

CONTACT US

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SOLUTIONS IT PROVIDES Zoho Desk TO YOUR COMPANY

The reality in companies is as follows:

  • Conversations are everywhere within a company.
  • The information is disorganized and incomplete.
  • Each stakeholder only has a subset of the information
  • Agent intervention at every step
  • Useful information comes after a long time

 Zoho helpdesk put an end to all that clutter in the company.

 

Scattered conversations?

Multichannel with email, chat and social channels

Incomplete information? 

Productive with work modes and notification center

Operational silos?

 Collaborative with agents of your team, chat and comments

Unnecessary agent intervention? 

Efficient with self-service and automation rules

Delayed performance data?

 In real time with headquarters

Many entrepreneurs are overwhelmed by not having time to see which tool is the best or to try this Software and see how to adapt it to the particular needs of their company. That is why we offer a free consultancy to assess the needs of companies and their subsequent implementation, which translates into a very important cost reduction for the company. Click on the link and discover that the desk is Spanish.

WORKFLOW WITH Zoho Desk

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 How big is the Help Desk app market?

 As long as problems exist, someone will need answers and help to fix them.   

  • Each ticket has to reach the correct agent.
  • That agent needs to have everything they need to respond effectively
  • Not all problems can be fixed by an agent.
  • They often need the help of other employees, all with different software

Leading a proactive service team becomes difficult when decision makers don't Get data instantly. 

As a result of all that... 

  • Customers can't find answers or get useful help quickly. No wonder they're furious! 
  • A direct unmet need 

Absolutely all companies have to provide customer service.

 Sooner than later, they need software to manage their efforts.

  What problems does Zoho Desk solve?

  • ¿Scattered conversations?
  •  Multichannel with email, chat and social channels
  • Incomplete information? 
  • Productive with work modes and notification center
  • Operational silos?
  •  Collaborative with agents of your team, chat and comments
  • ¿Unnecessary agent intervention? 
  • Efficient with self-service and automation rules
  • Delayed performance data?
  •  In real time with headquarters
That is, you get Real-time Ordered Views of tickets based on context based on: Delivery Time, Requester Type, Ticket Status, and Ticket Priority. feature ticket.
features-zoho-desk

Workflow with Zoho Desk

 Comments on tickets

  • Agents can leave private comments on tickets and mention colleagues in these comments.
  • Internal discussions occur with the full context of each ticket.
  • Customers can find answers for themselves by searching through a repertoire of questions and answers. They raise tickets or tickets only when they need personalized help from an agent.
  • Tickets can be assigned automatically using a round robin algorithm or using custom rules based on various criteria.
  • Automation rules can be written to update fields, assign tasks, send notification alerts, and more.

Some examples:

  • Close inactive open entries
  • Escalate if the first response takes more than 1 hour
  • Notify a manager when a key customer leaves a bad rating
info-instantaneous-zoho-desk

The central

  • Practical information for practical managers
  • Incoming and outgoing ticket trends
  • Number of unassigned tickets now
  • List of online and offline agents
  • List of longest ticket conversations
  • Recent customer service quality feedback

chatbot

Using Zoho Desk has the best customer service chatbot available, taking control of calls and an analysis and creation of a database of all the clients that use it. 

This is not only great news for improving customer service but also for increasing sales by making it easier for the customer to quickly find what they are looking for. The control of this tool is complete and it is so easy to use that you can do it from your mobile phone with an application for IOs and Android. 

The best integration of CRM-Helpdesk in the market (with Zoho CRM)

Advanced analysis through Zoho Reports

Integration with Atlassian JIRA

We'll be happy to show you some interesting micro demos!

assistant agent

 Employees from the rest of the company, who are not part of the customer service team, can also contribute to the customer experience. They can read conversations and reply to comments.

Example: engineers, technicians, designers, marketers and consultants. 

Agent Collision

A simultaneous alert appears when multiple agents are working on the same ticket at the same time. Agents can chat with each other and respond accordingly.

automation process

  • Process automation for the masses: Build. Sell. Repeat.
  • Define and control processes from start to finish
  • Easy to use visual process builder. Now a native of CRM. Scoring rules can be set on records using fields, customer touch points (calls, emails, social signals)
  • Positive and negative points can be assigned.
  • Supported modules: Leads, Accounts, Contacts, Offers.

Conditional fields

Reduce form clutter and allow organizations to manage more than one process. Works with multi-page layouts and workflow rules.

customers win

  • Industries: information technology, education, telecommunications, SaaS, travel, non-profit.
  • Using CRM based on the most used functions:
  • Workflow automation
  • Web forms to direct
  • Integration of social networks
  • Prospect evaluation
  • campaign management

business update

  • Average monthly revenue per user
  • Customer Acquisition Growth by Segment
  • Customer retention by segment
  • complementing CRM

CONTACT US

Start optimizing and growing your business today!

WHY TRUST IN MILLENNIALS CONSULTING?

Equipment_Millennials
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COMPANIES have trusted us and digitized their business in MC
0
PROJECTS have been contracted by companies in the last 2 years.
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of companies REPEAT working with Millennials Consulting in new projects.

Get to know our network of Partners

SOME COMPANIES THAT TRUST US

OUR CUSTOMERS THINK

Airfal International (MktAirfal)
Airfal International (MktAirfal)
20. July, 2022.
Verified
Expertise guaranteed in Zoho and detailed attention by our manager Diana. A luxury to work next to her.
Mint57 Travel
Mint57 Travel
8. July, 2022.
Verified
work on the CRM of a travel agency is not an easy task and, despite the initial difficulties, we have achieved a very good result. A special thanks to Jessica and Fran, two excellent professionals and people.
Marcelo Perez Sanders
Marcelo Perez Sanders
7. July, 2022.
Verified
Truly working with the guys from Millennials it is very very easy. They know a lot about their own, but also the human quality of each one of them is the big difference. They accompany, understand and care at all times to make the client feel at the center of all decisions. Two final comments, you pay 100 and you receive 110 and therefore, the second comment... 110% recommended. Thank you on behalf of Numeral8 Arg, Numeral8 Brazil, Numeral8 USA, Numeral8 Mex. and of course, Numeral8 Spain.Ole!
Mario Rodriguez
Mario Rodriguez
7. July, 2022.
Verified
Hector Martin Ribera
Hector Martin Ribera
6. July, 2022.
Verified
Since our company was born we have been working with MillennialsAnd we will surely continue to do so. The growth of our company has been largely thanks to Zoho's tools and the service it has given us Millennials, and although they have a very complete team, especially Jessica, she is the one who has been with us since our beginnings and is 100% involved with our project. From the beginning Jessica studied our company and our sector and with her knowledge of the Zoho tool, and its implementation has helped us a lot to achieve goals and have continuous control of our growth.
Martin Martinez
Martin Martinez
13. June, 2022.
Verified
LeanFactor UK
LeanFactor UK
19. May, 2022.
Verified
Very organized, efficient and eager to help. I highly recommend them, however online training can sometimes be complex to follow. I would recommend doing at least some of them in person.
Didac Catala
Didac Catala
12. May, 2022.
Verified
Ignacio Blanco
Ignacio Blanco
26. April, 2022.
Verified
Mari Paz Valderas
Mari Paz Valderas
21. April, 2022.
Verified
Working with Jessica, Fran and their team has been an absolute pleasure. They are decisive and efficient. We would choose them again without a doubt!

OUR OFFICES IN MADRID AND ALICANTE

Madrid

Novelda - Alicante

Palma - Balearic Islands

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OUR TEAM

OUR TEAM

jesus garcia team

Jesus

García

Manager

bernar

García

Business consultant

Commercial Department

Alejandro

Ttrujillo

Consultant, Implementer

HR Department

Michael B.

Anton

ERP specialist

ERP Dept.

Irene

Bernardini

ERP specialist

ERP Dept.

Jessica

Assaf

Consultant, Implementer Marketing Specialist

Marketing Department

Damian

Melendrez

Consultant, ADS Specialist Implementer

Marketing Department

Eliana

Pérez

Consultant, Implanter Specialist in Design

Marketing Department

Stow

Gallant

Video Specialist

Marketing Department

Venus

Arias

Design Specialist

Marketing Department

Diana

Hernández

Consultant, Implementer

Operations Department

Esther

Martínez

Consultant, Implementer

Analytical Department

Tony

Owen

Consultant, Implementer

Operations Department

José

In this

Consultant, Implementer

Operations Department

Marta

Mateo

Consultant, Implementer

Operations Department

JULIAN

Sanchez

SEO Analytics Specialist Manager

Dept. SEO

Alejandro

Sanchez

SEO                    On Page Specialist

Dept. SEO

Ivan

Simon

SEO                    Off-page specialist

Dept. SEO

Álvaro

Poveda

SEO                    Content Specialist

Dept. SEO

Jesus

Cazorla

Consultant, Developer 

IT Department

Fran

More

Consultant, Developer 

IT Department

Sheila

Shopkeeper

Commercial Consultant

Commercial Department

Valentina

Medina

Commercial Consultant

Commercial Department

Gaspar

Gilabert

Business consultant

Commercial Department

ANA

Vallejo

Consultant, implanter

Diego

Thomas

Developer

George

Fernandez

Developer

Jesus

García

Developer

Ignacio

Del Val

Developer

Julian. v

Fernandez

Developer

Your Order
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Software Name
Zoho Office
Operating System
Zoho CRM
Software Category
CRM
Price range
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