Marketing and Business Intelligence

Zoho Desk

Support Management

WHAT IS Zoho Desk?

Zoho Office is a powerful tool focused on customer service. In an efficient and effective way, it allows you to organize your employees, give greater customer satisfaction and automatically obtain and store vital data for your business.

FEES AND RATES

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MAIN FUNCTIONS OF Zoho Desk

To explain the functionalities of Zoho Desk, we will use a practical example to put a telephone company since we have all received a call at some time. 

DO YOU WANT TO KNOW MORE ABOUT Zoho Desk?

From  Millennials Consulting as Advanced Partner From Zoho we put a multitude of videos at your disposal on our YouTube channel. This way you can learn more about the tool and how we work!

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DISCOVER OUR ONLINE COURSE TO LEARN HOW TO USE Zoho Desk

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Zoho Desk is a Software that allows you to provide good support and customer service in an organized, fast and efficient way.

With our course you will be able to learn how to use this tool that will allow you to carry out effective ticket management to answer your customers' questions without duplication, delays or forgotten unanswered messages.

We have a Zoho Desk course at your disposal, this course is constantly updated, so that you are up to date with the latest technology for your company. If you want to know more click on the following link.

I want to know more!

DO YOU NEED TO KNOW MORE?

CONTACT US

Start optimizing and growing your business today!

SOLUTIONS IT PROVIDES Zoho Desk TO YOUR COMPANY

The reality in companies is as follows:

  • Conversations are everywhere within a company.
  • The information is disorganized and incomplete.
  • Each stakeholder only has a subset of the information
  • Agent intervention at every step
  • Useful information comes after a long time

 Zoho helpdesk put an end to all that clutter in the company.

 

Scattered conversations?

Multichannel with email, chat and social channels

Incomplete information? 

Productive with work modes and notification center

Operational silos?

 Collaborative with agents of your team, chat and comments

Unnecessary agent intervention? 

Efficient with self-service and automation rules

Delayed performance data?

 In real time with headquarters

Many entrepreneurs are overwhelmed by not having time to see which tool is the best or to try this Software and see how to adapt it to the particular needs of their company. That is why we offer a free consultancy to assess the needs of companies and their subsequent implementation, which translates into a very important cost reduction for the company. Click on the link and discover that the desk is Spanish.

WORKFLOW WITH Zoho Desk

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 How big is the Help Desk app market?

 As long as problems exist, someone will need answers and help to fix them.   

  • Each ticket has to reach the correct agent.
  • That agent needs to have everything they need to respond effectively
  • Not all problems can be fixed by an agent.
  • They often need the help of other employees, all with different software

Leading a proactive service team becomes difficult when decision makers don't Get data instantly. 

As a result of all that... 

  • Customers can't find answers or get useful help quickly. No wonder they're furious! 
  • A direct unmet need 

Absolutely all companies have to provide customer service.

 Sooner than later, they need software to manage their efforts.

  What problems does Zoho Desk solve?

  • ¿Scattered conversations?
  •  Multichannel with email, chat and social channels
  • Incomplete information? 
  • Productive with work modes and notification center
  • Operational silos?
  •  Collaborative with agents of your team, chat and comments
  • ¿Unnecessary agent intervention? 
  • Efficient with self-service and automation rules
  • Delayed performance data?
  •  In real time with headquarters
That is, you get Real-time Ordered Views of tickets based on context based on: Delivery Time, Requester Type, Ticket Status, and Ticket Priority. feature ticket.
features-zoho-desk

Workflow with Zoho Desk

 Comments on tickets

  • Agents can leave private comments on tickets and mention colleagues in these comments.
  • Internal discussions occur with the full context of each ticket.
  • Customers can find answers for themselves by searching through a repertoire of questions and answers. They raise tickets or tickets only when they need personalized help from an agent.
  • Tickets can be assigned automatically using a round robin algorithm or using custom rules based on various criteria.
  • Automation rules can be written to update fields, assign tasks, send notification alerts, and more.

Some examples:

  • Close inactive open entries
  • Escalate if the first response takes more than 1 hour
  • Notify a manager when a key customer leaves a bad rating
info-instantaneous-zoho-desk

The central

  • Practical information for practical managers
  • Incoming and outgoing ticket trends
  • Number of unassigned tickets now
  • List of online and offline agents
  • List of longest ticket conversations
  • Recent customer service quality feedback

chatbot

Using Zoho Desk has the best customer service chatbot available, taking control of calls and an analysis and creation of a database of all the clients that use it. 

This is not only great news for improving customer service but also for increasing sales by making it easier for the customer to quickly find what they are looking for. The control of this tool is complete and it is so easy to use that you can do it from your mobile phone with an application for IOs and Android. 

The best integration of CRM-Helpdesk in the market (with Zoho CRM)

Advanced analysis through Zoho Reports

Integration with Atlassian JIRA

We'll be happy to show you some interesting micro demos!

assistant agent

 Employees from the rest of the company, who are not part of the customer service team, can also contribute to the customer experience. They can read conversations and reply to comments.

Example: engineers, technicians, designers, marketers and consultants. 

Agent Collision

A simultaneous alert appears when multiple agents are working on the same ticket at the same time. Agents can chat with each other and respond accordingly.

automation process

  • Process automation for the masses: Build. Sell. Repeat.
  • Define and control processes from start to finish
  • Easy to use visual process builder. Now a native of CRM. Scoring rules can be set on records using fields, customer touch points (calls, emails, social signals)
  • Positive and negative points can be assigned.
  • Supported modules: Leads, Accounts, Contacts, Offers.

Conditional fields

Reduce form clutter and allow organizations to manage more than one process. Works with multi-page layouts and workflow rules.

customers win

  • Industries: information technology, education, telecommunications, SaaS, travel, non-profit.
  • Use of CRM based on the most used functions:
  • Workflow automation
  • Web forms to direct
  • Integration of social networks
  • Prospect evaluation
  • campaign management

business update

  • Average monthly revenue per user
  • Customer Acquisition Growth by Segment
  • Customer retention by segment
  • complementing CRM

CONTACT US

Start optimizing and growing your business today!

WHY TRUST IN MILLENNIALS CONSULTING?

team photo millennials 2023
COMPANIES have trusted us and digitized their business in MC
0
PROJECTS have been contracted by companies in the last 2 years.
0
of companies REPEAT working with Millennials Consulting in new projects.
0 %

Get to know our network of Partners

SOME COMPANIES THAT TRUST US

OUR CUSTOMERS THINK

Zine Hospitality
Zine Hospitality
22. March, 2024.
José showed a deep knowledge of the CRM and a great ability to adapt it to our specific needs. He effectively guided us through the implementation of bluePrints, workflows and fields in different modules, providing us with useful solutions and advice for our business. Thank you for your patience and dedication!
Carla Inagaki
Carla Inagaki
15. March, 2024.
We have started the consulting and process reengineering phase and we are delighted with the team, especially Sheila and Fernanda. Very cracks, very executive, very proactive and agile. Now we hope that the implementation is as "smoothy" and effective as the first phase... and that this beginning of the relationship is that of a beautiful story of partnership!!!
Ashleigh Zelaya
Ashleigh Zelaya
11. March, 2024.
Eliana Pérez has done very well in her explanation of Zoho Social, answering all the doubts in a gentle and on-topic manner.
Angel Rabadan
Angel Rabadan
8. March, 2024.
It is an effective and decisive team. We were limited with the digital kit but they have been able to make the most of it. We are still in contact because we will continue working together. I especially want to thank Gonzalo, Julián and Jesús. They are the people with whom I have had the most moments of development in the project and they have always lived up to expectations.
Leandro Stward Rondón Herrera
Leandro Stward Rondón Herrera
7. March, 2024.
Eliana Pérez has been an innate professional for the process of optimizing our digital ecosystem and Zoho Social, at Carbray International we are very grateful for her empathy and assertive communication, they made us feel confident throughout the process and we took away great learnings for the evolution of our processes in social networks. 🦾 #CrackEliana #LaArepaEsColombiana #MillennialstheBest
MIRIAM VILLAVERDE URTIAGA
MIRIAM VILLAVERDE URTIAGA
1. March, 2024.
It has undoubtedly been a success to hire the services of Zoho. They are a team of professionals with whom it has been a pleasure to work. Now our life as a company becomes easier thanks to Zoho software.
Pablo Camarena
Pablo Camarena
28. February, 2024.
Excellent service from the team, spending additional time on improvements to our implementation.
Victor Vazquez
Victor Vazquez
26. February, 2024.
Excellent team and treatment, very professional and serious. We will meet again in the future without a doubt.

OUR OFFICES

Madrid

Raimundo Fernández Villaverde, 61, 5º Iz, 28003 Madrid

Novelda

C. Mª Cristina 74, ground floor, 03660

Palma de Mallorca

Gran Via Asima 2 Floor 9 07009

Santa Cruz de Tenerife

Local Boston Street No. 2, 38650

Guadalajara - Mexico

Córdoba 2562, Providencia 3a. Sect, 44630.

Vitacura - Chile

Av Tabancura 1515 Office 309, 7630000 Vitacura.

Our Team

CEO of millennials

J.Garcia

Manager

Trujillo_web_2

A. Trujillo

Consultant, Implementer

HR Department

Worker of millennials

D. Hernandez

Consultant, Implementer

Operations Department

Worker of millennials

M. Anton

ERP specialist

ERP Dept.

Worker of millennials

J. Sanchez

Consultant SEO

Dept. SEO

Worker of millennials

I. Riolobos

Consultant

Dept. Quality

Worker of millennials

J. Cutillas

Consultant

Dept. Quality

Worker of millennials

S. Grocer

Commercial Consultant

Commercial Department

Worker of millennials

J.Assaf

Consultant, Implementer Marketing Specialist

Marketing Department

Worker of millennials

D. Meledrez

Consultant, ADS Specialist Implementer

Marketing Department

Worker of millennials

E. Perez

Consultant, Implanter Specialist in Design

Marketing Department

Worker of millennials

E.Gallardo

Video Specialist

Marketing Department

Worker of millennials

E. Martinez

Consultant, Implementer

Analytical Department

Worker of millennials

A. Sanchez

Consultant SEO

Dept. SEO

jose team

J. Iñesta

Consultant, Implementer

Operations Department

Worker of millennials

I. Puche

consultant and implanter

Operations Department

Alvaro Poveda

TO. Poveda

Consultant SEO

Dept. SEO

Worker of millennials

C. Hernandez

Consultant SEO

Dept. SEO

Worker of millennials

E. Monzó

Consultant SEO

Dept. SEO

Worker of millennials

F. More

Consultant, Developer 

IT Department

Worker of millennials

J. Alamo

Consultant

IT Department

Worker of millennials

B.Romero

Consultant, Developer

IT Department

Worker of millennials

J.Navarro

Developer

IT Department

Worker of millennials

V. Medina

Commercial Consultant

Commercial Department

Worker of millennials

G Gilabert

Business consultant

Commercial Department

Worker of millennials

v.cherry

consultant and implanter

Commercial Department

Worker of millennials

C. Naranjo

Commercial Consultant

Commercial Department

Worker of millennials

O. Munoz

consultant and implanter

Operations Department

Worker of millennials

N.Mesa

Consultant and implanter

Operations Department

Worker of millennials

F. Estavillo

Consultant and implanter

Operations Department

Worker of millennials

M. Abad

Subsidies

Subsidies Dept.

anna team

A. Vallejo

Consultant, implanter

marten team

M. Mateo

Consultant, Implementer

Operations Department

louis zoho crm mexico

L. Macias

LATAM Consultant

Operations Department

jesus garber team

J. Garcia

Developer

diego garber team

Mr. Thomas

Developer

team ignatius

I. Del Val

Developer

julian vicente team

J. Fenandez

Developer

jorge fernandez team

J. Fernández

Developer

Vincent Ares

V Ares

Legal and Grants Specialist

xavi agout

X. Agut

Web Consultant

ferdinand photo team

F. Lopez 

legal specialist

mariana photo team

Mr. Hernandez

PR

dawn mastic

A. Martinez

Grant Specialist

iago fernandez millennials consulting

I. Fernandez

ADS Specialist

Summary
software images
author rating
1star1star1star1star1star
user rating
5 based on 6 votes
Software Name
Zoho Office
Operating System
Zoho CRM
Software Category
CRM
Price
EUR 0
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