Marketing and Business Intelligence

What's New Zoho CRM Fall 2022


Updates always bring us new things that users may like more or less. However, they are always done with the intention of improve something that is already created with the intention of increasing its efficiency or appearance. This time we bring you the what's new in zoho CRM Fall 2022 and that, without a doubt, will surprise you. Keep reading this post if you are interested in knowing more about all this. Here we go!

Omnichannel Communication Update

The first aspect that has been updated is the communication of Zoho CRM and, then, we will see in what aspects:

New features in the call bar

As we all know, the tool Zoho CRM It has an integrated telephone system. On this occasion, several improvements have been added such as:

  • View calls in progress: We will be able to see in a simple way the information of all the calls that are running at that moment along with relevant information about them.
  • View queued calls: This is used to control all calls and know the time that has elapsed since they are in the queue.

Integration between Zoho CRM and WhatsApp Business

This integration opens many beneficial possibilities when working and we are going to discuss them right now:

  • Control of all incoming messaging: When potential clients contact our company via Whatsapp, we will receive a notification in Zoho CRM Real time.
  • FAQ Settings: You can configure a series of automatic responses to some of the most common frequently asked questions. This will expedite the response processes.
  • Share documents quickly: When the conversation with clients involves viewing or sending certain documents or certifications, we can do it with a single click.

Email Templates adapted to mobile devices

As we all know, email is one of the most used communication channels with companies today and for a long time. Years go by and it seems to continue to be so, since we always have it at hand on our mobile phones.

All the Zoho News CRM Fall 2022 They give us different personalized email templates adapted to mobile formats. From now on, emails sent from Zoho CRM se will automatically optimize for the device with which the customer opens the email.

zoho news crm 2022

Automation for the sales force

Configure Price Quote (CPQ) to improve processes

With CPQ we can improve different aspects such as the speed of the sales flow or the increase in the possibilities. All this thanks to the customization of different fields for them, for example:

  • Lists: we can configure product lists or personalized services for each client based on their needs.
  • Price: We can define the price settings for customers' products or services automatically. An example so that it is understood would be that automatic discounts are applied to a large purchase of products, or gifts based on a special promotion.
  • Budget: Based on the client's configurations, it will be possible to create custom quotes based on user needs.

Compatibility between modules to set priorities

now there may be compatibility also between custom modules. This is a very useful function when it comes to configuring and customizing each Zoho module. CRM and to be able to mark and prioritize the different commitments that may exist.

Personalization for field values

With the news and zoho updates CRM Fall 2022 We will be able to customize the field values ​​of the selection lists in a way that adapts to our needs. May be based on the order entered or alphabetical.

This will be reflected in records, list views, reports, and dashboards.

Parallel transitions in Blueprint

From now on you can have multiple transitions between two different states. Each parallel transition will be a separate action to be performed by a user. Thanks to this, it will be possible to create more complete processes and a higher control over the actions of the different stages of the processes.

Filter support in search fields

The search fields make things much easier for us when it comes to finding something specific. Now whenever you want select a record to associate it to some search field, it will be possible to filter using a particular field. Thanks to this it will be much easier to find the correct record.

Criteria Support

You can specify the criteria What should Zoho consider? CRM when performing segmentation. This will allow you to have a better control over customer segments. That will have an impact on a better post-purchase experience.

Zoho Finance module compatibility

Thanks to this zoho update CRM Fall 2022 you will be able to divide the payments and purchases of the clients in different segments and generate campaigns of a very high level for cross-sells and up-sells.

Justification of loss fields

The reason for loss field for a sale was already available in Zoho CRM, but now it becomes a list of possible reasons and you will be able to dial simultaneously in these situations. In addition, this allows one to measure which of these reasons are usually more common and apply measures to solve them.

Improvements when exchanging data

There are times when it is necessary to share data of interest to your Zoho CRM, either with clients or other users with a different role from yours. With the novelties that we are dealing with, we will be able to:

  • Apply conditions of use of shared data.
  • Share records with roles and user groups.
zoho news crm 2022

Better user experience

Thanks to canvas, we got users to have a Zoho CRM with a custom look based on your company. These are some of the improvements that have been applied in this aspect:

  • Image support: Before you could only load images from the url. From now on you can load them directly from the device where you have them stored.
  • Add and reuse Canvas components.
  • Add Styles to Canvas Presets.

Email UI Improvements

You can now freely resize and move the email compose window to easily check the email log. CRM while writing your email. Plus, the attachments section can be collapsed, giving you more space in the compose window to work on your emails.


What do you think about what's new in zoho CRM Fall 2022? Without a doubt, this software continues to improve every year in order to meet the needs of all its customers.

specialized experts

Interested in Zoho? CRM ? We have a specialized expert team that will help you in your projects.


Zine Hospitality
Zine Hospitality
22. March, 2024.
José showed a deep knowledge of the CRM and a great ability to adapt it to our specific needs. He effectively guided us through the implementation of bluePrints, workflows and fields in different modules, providing us with useful solutions and advice for our business. Thank you for your patience and dedication!
Carla Inagaki
Carla Inagaki
15. March, 2024.
We have started the consulting and process reengineering phase and we are delighted with the team, especially Sheila and Fernanda. Very cracks, very executive, very proactive and agile. Now we hope that the implementation is as "smoothy" and effective as the first phase... and that this beginning of the relationship is that of a beautiful story of partnership!!!
Ashleigh Zelaya
Ashleigh Zelaya
11. March, 2024.
Eliana Pérez has done very well in her explanation of Zoho Social, answering all the doubts in a gentle and on-topic manner.
Angel Rabadan
Angel Rabadan
8. March, 2024.
It is an effective and decisive team. We were limited with the digital kit but they have been able to make the most of it. We are still in contact because we will continue working together. I especially want to thank Gonzalo, Julián and Jesús. They are the people with whom I have had the most moments of development in the project and they have always lived up to expectations.
Leandro Stward Rondón Herrera
Leandro Stward Rondón Herrera
7. March, 2024.
Eliana Pérez has been an innate professional for the process of optimizing our digital ecosystem and Zoho Social, at Carbray International we are very grateful for her empathy and assertive communication, they made us feel confident throughout the process and we took away great learnings for the evolution of our processes in social networks. 🦾 #CrackEliana #LaArepaEsColombiana #MillennialstheBest
1. March, 2024.
It has undoubtedly been a success to hire the services of Zoho. They are a team of professionals with whom it has been a pleasure to work. Now our life as a company becomes easier thanks to Zoho software.
Pablo Camarena
Pablo Camarena
28. February, 2024.
Excellent service from the team, spending additional time on improvements to our implementation.
Victor Vazquez
Victor Vazquez
26. February, 2024.
Excellent team and treatment, very professional and serious. We will meet again in the future without a doubt.


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