ZOHO LENS - Online Solutions
What is Zoho Lens?
Zoho Lens is an application of the Zoho suite that allows us to review and solve the problems that our clients may have without getting up from the chair or make any kind of physical effort. All this thanks to the fact that we will be able to have access to the smartphone camera of any user who is in a different location from ours, in order to be able to see what he is seeing and try to solve the problem from a distance. This can be done easily thanks to certain functions of the application that we will discuss below.
Zoho Lens Features
These are some of the functions that the tool presents us and that can be help us solve problems or interact easily and quickly:
- Live camera feed.
- You will be able to see the client's problem, in real time, through the mobile phone's camera and in high definition. Thanks to this we will be able to give instructions to the client regardless of where we are.
- 3D elements.
- The application allows both the client and the worker to add elements in RA (augmented reality) to the video call. Annotation tools can also be used to write or draw on the screen.
- Text chat and online calls (VoIP)
- With these methods you can interact with the client without any problem.
- Swamp catches.
- We have the option to take a screenshot of what we are seeing in the video call to be able to see it with more attention and detail.
- Pause of the images.
- We can pause the image of the video call at any time to be able to observe something that interests us. The audio will continue to function normally.
- Recording of the sessions.
- Video calls can be recorded (both image and audio), in order to review all the details of it later.
Benefits of Zoho Lens
Using this application can bring us benefits such as these:
- Reduce transportation costs.
- Speeds up problem resolution.
- Reduce downtime.
- Increase productivity.
These are the main sectors where Zoho Lens It can be of great help to us:
- field service
- Maintenance and repair
- Customer Service
- automotive industry
- Retail sale
Logging on all servers
Registration on servers in Europe
Zoho Lens Fees
The application has a test Delivery to Italy takes one or two business days 15 days.
Regarding the other versions, we can find a free version, a standard version and a professional version.
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