Having negative reviews on Google My Business It is not something that we would like given that it can generate a bad reputation among our clients and give a bad image To the general public. Given this, the first thing we think is remove fake reviews from google my business, but, have you stopped to think about answering?.
Responding to a negative response from a customer or user, as long as the review is not false, is the best idea you can do. By not responding, you can give the sensation of hiding and it is convenient to better manage the Google reviews. However, if the comment is false, things change.
Here we explain how remove a negative comment.
How do I remove a negative review from Google My Business?
If you were wondering if it is possible remove fake reviews from google my business, The answer is yes.
The most normal thing for a person looking for a company or a business on the internet is to contrast information regarding the service or product that they are going to buy. If this person meets negative reviews and comments It could be considered whether to buy in your business.
Follow these steps to remove fake reviews
To delete a negative review the first thing you should do is Check if it is false.
Personal problems or competition can be linked to reviews to hurt your business.
If we want check the reliability of comments, we can take a look at the person's profile and we will immediately realize that it is a bot or a troll leaving spam comments. Or maybe just negative reviews to hurt our reputation.
The review could also have been a mistake and the person could have made the wrong business. Therefore, you should correct the comment in a pleasant way, without making them feel attacked.
If the review or comment is real, we must manage customer dissatisfaction so that the problem is resolved efficiently and quickly so as not to create a bad environment and worsen our reputation as a business.
In the event that the review is false or spam, it will be necessary to notify Google that it is inappropriate to try to remove it.
How to remove a fake review from Google My Business?
When remove a fake review from google my business we have different options.
First option: Flag the fake review as “inappropriate”.
- The easiest way to do this is to search for our business on Google Maps.
- Go to the reviews section and look for the fake review
- Click on the three vertical dots in the comment and select the “Flag as inappropriate” option.
1th Step. Find the business on Google Maps
2th Step. Click on the three vertical dots in the comment
3th Step. Click on "Mark as Inappropriate"
After this, we will have to fill out a small problem report and provide an email for tracking.
Second option: Contact with Google My Business Customer Service. If you have done the first option and after a few days the review continues, you can contact Google customer service to explain your problem and have them handle the case. To contact Customer Service you must look for the option “Support of your profile”.
Now you know that they can remove fake reviews from google my business and the steps you must follow to achieve it.
En Millennials Consulting, we can help you in everything related to expanding your business. Do not doubt get in touch with us without any kind of commitment.
