Service Customer management with associated AI It is one of the aids that is part of the subsidy Kit Digital promoted by Acelera Pyme.
Digitizing Solution Category: Customer management with associated AI.
Objective: The main objective of this category is the provision of training in artificial intelligence to optimize processes and streamline interactions and relationships with customers.
Aid amount:
- 50* ≤
- 100 ≤ X < 250 employees: €24.000 (includes 15 users and at least training 5 of them in associated AI)
* Segment IV includes companies with less than 50 employees that are considered a medium-sized company by exceeding the annual turnover and annual balance sheet of 10 million euros.
prestigious
Since 18.000 € and 24.000 €.
Contact our digital advisor
Gaspar will study your case to find the best strategy in Marketing, Kit Digital o Kit Consulting to digitize your business.
Gaspar
Advisor Kit Digital
FREE consulting meeting on Digital Transformation advice.
FREE consulting meeting on Digital Transformation advice.
Customer management with associated AI
The main objective of this category is to provide training in artificial intelligence to optimize processes and improve interactions and relationships with customers.
Features and services
- Management of potential clients (Leads): manual handling or by importing files.
- Customer Management: monitoring of commercial activity from the opening of an opportunity to the simulation and contracting of products/services.
- Opportunity Management: tracking all real business opportunities.
- Commercial actions or tasks- Creation of business actions and tasks, whether manual or automatically generated from the sales workflow assigned to the opportunity.
- Reporting, planning and commercial monitoring: different levels of information aggregation for reporting and monitoring.
- Alerts- Display of customer alerts in various graphical formats.
- Document management: commercial and document management software to have all the information organized in one place.
- Integration of various platforms: availability of APIs or Web Services to consolidate information and data throughout the company.
- Responsive website (mobile/tablet): Design of functional web pages on both computers and mobile devices.
AI Component
- Predictive Lead Scoring: Using artificial intelligence to evaluate historical sales data and customer behaviors, highlighting the most promising opportunities.
- Automation of meetings and tasks: automation of the process of scheduling appointments with clients and coordination between internal teams and them.
- Automation of “sales journeys”- Using AI to automate business task and opportunity management, email classification and autoresponders, updating records, and assigning tasks to the business network.
- Integration with the Customer Management platform: availability of APIs or Web Services to consolidate information and data.
- Data, privacy and security- Compliance with existing commitments, including GDPR and EC data limits. AI systems must be designed so that people know they are interacting with an AI.
- Documentation and compliance- All suppliers must provide technical documentation, instructions for use and comply with the Copyright Directive.
Training in the fundamentals of generative AI in the field of customer management
- basic fundamentals: introduction to current regulations and the associated ethical and security risks.
- Specific training: predictive management of current and potential customers (leads), opportunities, automation of meetings, tasks and "sales journeys" (email classification, automatic response, updating records, assigning tasks to the commercial network), chatbots (FAQs ), and intelligent document management.
- Duration: 20-hour training distributed over two months for each user defined by segment.
- human instructor- Trainings will be delivered both in person and online by a human instructor.
- Completion Diploma: Upon completion of the training, a certificate of acquired skills in AI in the field of customer management will be awarded.
Table of amounts by category of Digitization Solutions
Maximum ranges per segment Kit Digital
| Segment I. Small businesses with between 10 and less than 50 employees | Segment II. Small businesses or Micro-businesses with between 3 and less than 10 employees | Segment III. Small companies or Micro-companies with between 0 and less than 3 employees and people in a situation of self-employment | Segment IV. Medium-sized companies with between 50 and less than 100 employees | Segment V. Medium companies with between 100 and less than 250 employees |
|---|---|---|---|---|
|
12.000 € |
6.000 € |
3.000 € |
25.000 € |
29.000 € |
Segments and amounts of aid Kit Digital
| Digitization Solutions Categories | Months of service provision | Aid by segment for the categories of Digitalization solutions | Aid by segment for the categories of Digitalization solutions | Aid by segment for the categories of Digitalization solutions | Aid by segment for the categories of Digitalization solutions | Aid by segment for the categories of Digitalization solutions | |
|---|---|---|---|---|---|---|---|
|
|
|
Segment V 100 ≤ 250 employees |
Segment IV 50 ≤ 100 employees |
Segment III 0 < 3 employees |
Segment II 3 < 10 employees |
Segment I 10 < 50 employees |
|
|
Website and basic presence on the internet (Exclusive for segments I, II and III) |
12 |
|
|
2.000 € |
2.000 € |
2.000 € |
|
|
Ecommerce |
12 |
5.000 € |
5.000 € |
2.000 € |
2.000 € |
2.000 € |
|
|
Management of social networks |
12 |
5.000 € |
5.000 € |
2.000 € |
2.500 € |
2.500 € |
|
|
Customer Management |
12 |
14.000 € |
10.000 € |
2.000 € |
2.000 € |
4.000 € |
|
|
Business Intelligence and Analytics |
12 |
8.000 € |
7.000 € |
1.500 € |
2.000 € |
4.000 € |
|
|
Virtual office tools and services |
12 |
€250/user (up to 116 users) |
€250/user (up to 99 users) |
€250/user (up to 2 users) |
€250/user (up to 9 users) |
€250/user (up to 48 users) |
|
|
Process management |
12 |
€18.000 (includes 25 users) |
€15.000 (includes 20 users) |
€2.000 (includes 1 user) |
€3.000 (includes 3 users) |
€6.000 (includes 10 users) |
|
|
Billing management and electronic invoice |
12 |
€3.000 (includes 6 users) |
€3.000 (includes 6 users) |
€1.000 (includes 1 user) |
€2.000 (includes 3 users) |
€2.000 (includes 3 users) |
|
|
secure communications |
12 |
€125/user (up to 232 users) |
€125/user (up to 99 users) |
€125/user (up to 2 users) |
€125/user (up to 9 users) |
€125/user (up to 48 users) |
|
|
Cybersecurity |
12 |
€125/user (up to 232 devices) |
€125/user (up to 99 devices) |
€125/user (up to 2 devices) |
€125/user (up to 9 devices) |
€125/user (up to 48 devices) |
|
|
Advanced presence on the internet (Excluded from the first call) |
12 |
5.000 € |
5.000 € |
2.000 € |
2.000 € |
2.000 € |
|
|
Marketplace (Excluded from the first call. Exclusive for segments I, II and III) |
12 |
|
|
2.000 €
|
2.000 €
|
2.000 €
|
|
|
Managed Cybersecurity Service (Exclusive for segments IV and V) |
12 |
€200/device (up to 145 devices) |
€200/device (up to 99 devices) |
|
|
|
|
|
Customer management with associated AI (Exclusive for segments IV and V) |
12 |
€24.000 (includes 15 users and a minimum of training 5 of them in associated AI) |
€18.000 (includes 10 users and a minimum of training 3 of them in associated AI) |
|
|
|
|
|
Business Intelligence and Analytics and associated AI (Exclusive for segments IV and V) |
12 |
€9.000 (includes 15 users and a minimum of training 5 of them in associated AI) |
€8.000 (includes 10 users and a minimum of training 3 of them in associated AI) |
|
|
|
|
|
Process management with associated AI (Exclusive for segments IV and V) |
12 |
€19.000 (includes 25 users and a minimum of training 5 of them in associated AI) |
€16.000 (includes 20 users and a minimum of training 3 of them in associated AI) |
|
|
|
|
|
Safe workplace (Exclusive for segment III) |
12 |
|
|
€1.000 (includes 1 device) |
|
|
OTHER SOLUTIONS KIT DIGITAL
Website and basic presence on the internet
Solution:SEO, Web positioning, Web creation
2000
€
UP
-
Segment III
0<3 employees = €2000 -
Segment II
3<9 employees = €2000 -
Segment I
10<50 employees = €2000 -
-
Website and Basic Presence on the Internet
Objective:
Offer an online web platform to be able to opt for an internet presence.
Offer an online web platform to be able to opt for an internet presence.
e-Commerce
Solution:Creation of online platform
5000
€
UP
-
Segment V
100 < 250 employees = €5000 -
Segment IV
50 < 100 employees = €5000 -
Segment III
0<3 employees = €2000 -
Segment II
3 < 10 employees = €2000 -
Segment I
10 < 50 employees = €2000
Kit Digital e-Commerce
Objective:
Create your website for the purchase and sale of products and/or services with digital media.
Create your website for the purchase and sale of products and/or services with digital media.
Social Networks Management
Solution:
Community manager
5000
€
UP
-
Segment V
100 < 250 employees = €5000 -
Segment IV
50 < 100 employees = €5000 -
Segment III
0<3 employees = €2000 -
Segment II
3 < 10 employees = €2500 -
Segment I
10 < 50 employees = €2500
Kit Digital Social Networks Management
Objective:
Generate a strategy aligned with the vision of the SME and implement it on social networks.
Generate a strategy aligned with the vision of the SME and implement it on social networks.
Customer Management
Solution:Implementation of CRM
14000
€
UP
-
Segment V
100 < 250 employees = €14.000 (includes 15 users) -
Segment IV
50 < 100 employees = €10.000 (includes 10 users) -
Segment III
0 < 3 employees = €2.000 (includes 1 user) -
Segment II
3 < 10 employees = €2.000 (includes 1 user) -
Segment I
10 < 50 employees = €4.000 (includes 3 users)
Customer Management
Objective:
Digitize and optimize the management of commercial relationships with customers.
Digitize and optimize the management of commercial relationships with customers.
Business Intelligence and Analytics
Solution:Implementation of tools for Analytics and BI
8000
€
UP
-
Segment V
100 < 250 employees = €8.000 (includes 15 users) -
Segment IV
50 < 100 employees = €7.000 (includes 10 users) -
Segment III
0 < 3 employees = €1.500 (includes 1 user) -
Segment II
3 < 10 employees = €2.000 (includes 1 user) -
Segment I
10 < 50 employees = €4.000 (includes 3 users)
Business Intelligence and Analytics
Objective:
Enable the exploitation of your company's data to improve the decision-making process.
Enable the exploitation of your company's data to improve the decision-making process.
Virtual Office Tools
Solution:Google Workspace and Zoho Tools
29000
€
UP
-
Segment V
100 < 250 employees = €250/user (up to 116 users) -
Segment IV
50 < 100 employees = €250/user (up to 99 users) -
Segment III
0 < 3 employees = €250/user (up to 2 users) -
Segment II
3 < 10 employees = €250/user (up to 9 users) -
Segment I
10 < 50 employees = €250/user (up to 48 users)
Virtual Office Tools
Objective:
Implement interactive and functional solutions that allow the most efficient collaboration between your workers.
Implement interactive and functional solutions that allow the most efficient collaboration between your workers.
Process management
Solution:Implementation Zoho Books, Inventory and people
18000
€
UP
-
Segment V
100 < 250 employees = €18.000 (includes 25 users) -
Segment IV
50 < 100 employees = €15.000 (includes 20 users) -
Segment III
0 < 3 employees = €2.000 (includes 1 user) -
Segment II
3 < 10 employees = €3.000 (includes 3 user) -
Segment I
10 < 50 employees = €6.000 (includes 10 users)
Process management
Objective:
Digitize and/or automate processes of your business, related to operational or productive aspects.
Digitize and/or automate processes of your business, related to operational or productive aspects.
Billing management and electronic invoice
Solution:Implementation Zoho Books
3000
€
UP
-
Segment V
100 < 250 employees = 250 employees: €3.000 (includes 6 users) -
Segment IV
50 < 100 employees = 100 employees: €3.000 (includes 6 users) -
Segment III
0 < 3 employees = €1.000 (includes 1 user) -
Segment II
3 < 10 employees = €2.000 (includes 3 users) -
Segment I
10 < 50 employees = €2.000 (includes 3 users)
Billing management and electronic invoice
Objective:
Digitize the flow of issuing invoices to your customers with specialized software.
Digitize the flow of issuing invoices to your customers with specialized software.
Advanced presence on the internet
Solution:Implementation of Tools and Strategy SEO
5000
€
UP
-
Segment V
100 < 250 employees = €5.000 -
Segment IV
50 < 100 employees = €5.000 -
Segment III
0 < 3 employees = €2.000 -
Segment II
3 < 10 employees = €2.000 -
Segment I
10 < 50 employees = €2.000
Advanced presence on the internet
Objective:
Improve the positioning of the client's website in search engines.
Improve the positioning of the client's website in search engines.
marketplace
Solution:Incorporation of products on digital platforms through a strategy
2000
€
UP
-
Segment III
0 < 3 employees €2.000 -
Segment II
3 < 9 employees €2.000 -
Segment I
10 < 50 employees €2.000
Marketplace
Objective:
Incorporate the client's different products into platforms to increase conversions.
Incorporate the client's different products into platforms to increase conversions.
Safe Workplace
Solution:Provide a secure computer
for work
1000
€
UP
-
Segment III
0 < 3 employees €1.000 -
-
Safe Workplace
Objective:
Provide you with a safe workplace in order to enhance or improve your productivity.
Provide you with a safe workplace in order to enhance or improve your productivity.
New
Customer management with associated AI
Solution:Incorporation of products on digital platforms through a strategy
24000
€
UP
-
Segment V
100 < 250 employees €18.000 (includes 10 users and training for at least 3 of them in associated AI) -
Segment IV
50 < 100 employees €24.000 (includes 15 users and training for at least 5 of them in associated AI)
Customer management with AI
Objective:
Provision of training in artificial intelligence to optimize processes with clients.
Provision of training in artificial intelligence to optimize processes with clients.
New
Business Intelligence and Analytics and associated AI
Solution:Improve the business decision-making process
9000
€
UP
-
Segment V
100 < 250 employees €9.000 (includes 15 users and training for at least 5 of them in associated AI) -
Segment IV
50 < 100 employees €8.000 (includes 10 users and training for at least 3 of them in associated AI)
Business Intelligence and Analytics and associated AI
The main objective of this category is training in artificial intelligence specialized in Business Intelligence and analytics.
New
Process management with associated AI
Solution:digitize and/or Digitize and/or automate business processes
19000
€
UP
-
Segment V
100 < 250 employees €19.000 (includes 25 users and training for at least 5 of them in associated AI) -
Segment IV
50 < 100 employees €16.000 (includes 20 users and training for at least 3 of them in associated AI)
Process management with associated AI
The objective of this category is to digitize and/or automate business processes related to operational/productive aspects.
New
why invest in Customer management with associated AI?
In the digital age, customer management has become a critical factor for the success of any company. Kit Digital provides advanced Customer Management solution with associated AI, designed to optimize every customer touch point, improve satisfaction and increase operational efficiency. Investing in our solution means adopting cutting-edge technology that provides predictive analytics, task automation, and a deeper understanding of your customers' needs and behaviors.
Advantages of requesting the solution Customer management with associated AI
Our Customer Management solution with associated AI offers multiple competitive advantages:
- Advanced Personalization: Using AI algorithms, our platform can personalize the customer experience in real time, offering recommendations and promotions tailored to their preferences and behaviors.
- Process automation: AI allows you to automate repetitive tasks such as following up with customers, managing complaints and sending communications, freeing up valuable time for your team.
- Predictive Analytics: Harness the power of predictive analytics to anticipate your customers' needs and improve strategic decision making.
- Improving Customer Satisfaction: With faster and more personalized attention, your customers will feel more valued and satisfied, which translates into greater loyalty.
Kit Consulting Accelerate SMEs Customer management with AI
The program Kit Digital Accelera pyme is an initiative aimed at promoting the digitalization of small and medium-sized companies in Spain. In this context, our Customer Management solution with associated AI is presented as an essential tool for those SMEs seeking to remain competitive in an increasingly digitalized market. With the support of Kit Digital, you can implement our solution with grants and aid that facilitate the integration of advanced technologies without a high initial cost.
Why choose us as a digitizing agent for the Kit Digital Customer management with associated AI?
As accredited digitizing agents, we have extensive experience in implementing technological solutions for customer management. We offer you:
Proven Expertise: Our track record and success stories support us as leaders in the digitalization of business processes.
Comprehensive support: We accompany you in each phase of the project, from needs assessment to implementation and post-sales support.
Adaptability: Our solutions are flexible and adapt to the particularities of your business, ensuring a fluid and effective integration.
Access to financing: We help you manage and maximize the benefits of the Kit Digital, facilitating access to available subsidies.
Invest in Customer Management with AI associated with Kit Digital not only optimizes your operations and improves the relationship with your customers, but also positions you at the forefront of business digitalization. Trust us to take your SME to the next level!
Millennials Consulting scan your company
With Kit Digital Customer management with associated AI, your SME will be equipped to face the challenges of the future with confidence, using data to drive growth and innovation.
