By now you must have heard of the cloud telephony and calls in the cloud. But would you be able to explain exactly what it is and how it can boost your business?
Throughout this article, we will try to answer the following question: Why the cloud telephony, IP telephony, VOIP (or whatever you want to call it) is the tool of the future and the standard-bearer of the already claimed digital transformation of companies?
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Cloud Calling or calls in the cloud
Cloud Calling, also known as cloud telephony, provides users with calls and other voice-based communications via an internet connection. Unlike calls from landlines, which required specific hardware, calls over the internet they just need a good connection and a device connected to the internet.
Although technically the cloud calls address only voice-based communications, most providers are expanding their offerings to become a single solution that bundles all the business communication needs. An omnichannel solution, often referred to as Unified Communications as a Service (UCaaS). Typical services offered by service providers cloud telephony, include collaboration tools, data insights, text messaging, CRM integrated and video calls.
What are the advantages of cloud telephony?
The implementation of cloud-based phone solutions in any business has several advantages:
Ease
No more cumbersome landlines and complicated infrastructure. the services of cloud calls they can be used from any device, often without having to download a new software program. That translates directly into cost reductionboth material and maintenance.
Efficiency
A solution of integrated cloud telephony with a CRM, as is the case with Salesforce or Zoho, offers employees accessible information in each interaction with a prospect or client. Sales or support teams save time when searching for information about the person or company they are contacting. In addition, features of these cloud solutions such as call recording or "passive listening" during a critical call facilitate the detection of possible weak points in an employee's speech.
Easy to use remotely
Remote work is here to stay, giving workers the flexibility to choose a more hybrid model and work a few days a week from wherever they want. Instead of being tied to a desk, the cloud telephony ensures that all members of your organization can work from anywhere with a simple internet connection.
seamless integration
Do you use software platforms in your company as a CSM or a programming tool? Most of the solutions cloud communication, integrate their services with them. It allows you to communicate with clients or co-workers directly from those applications.
Future proof technology
Fixed phone lines require routine maintenance or expensive hardware upgrades that can quickly become obsolete. The updates of the IP telephony are produced in the cloud. It means that they are added affordably and almost immediately to any device or network your business uses.
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So what can cloud telephony do for your business?
Once we have reviewed the basic advantages offered by the cloud communication solutions, it's time to find out how you can take advantage of it to take your business to the next level. Small or large company, solutions like the one you propose ringover, they can provide you with the tools you need to do your job more effectively.
1. Reinvent the training of your employees
Ringover allows you record and monitor calls, as well as videoconference sessions. This can help improve training, as new hires can rewatch or listen to any training sessions. In addition, recorded calls can also be stored.
Do you have an experienced sales rep who cold-called a contact and made a sale in minutes, or a customer service associate who can calm even the most frustrated customers? Let new hires listen to recordings of those stellar calls. They will have the opportunity to learn from the strategies that their classmates used to solve the conflict.
2. Decentralize your talent pool
The pandemic accelerated the shift to a more remote way of working, and the transition was tough for many organizations. More, if possible, for those who depended on traditional telephone lines. But thanks to collaboration tools offered by vendors like Ringover, many companies were able to continue business as usual.
Great workers are everywhere, and today it's so easy to stay connected no matter where you are - you'll be able to hire talent that will bring a greater diversity of origins, experiences y skills to your team, which will make you stronger and more dynamic.
3. Increase customer loyalty
Consumers live in a time with more shopping options at their fingertips than ever before. You can see this in two ways: either you feel overwhelmed by the competition, or you take it as an opportunity to Improve customer service so you always have a way to stand out from the crowd.
From real-time statistics that offer perspectives on customer needs, through fully customizable IVR systems. Also suggestions in real time for the resolution of services. You'll have the tools you need to give your customers a reason to keep coming back!
4. Scale with ease
The growth of a company can be unpredictable and fast. The solutions of cloud callsThey offer flexible subscription packages that allow you to add new features when you need them. Add phone numbers and emails as you onboard new people and offer advice on the best tools for your evolving needs.
The best? All of this can be done in a matter of seconds. Typically no new software to download, which takes the administrative work out of scaling and allows you to spend more time on your business.
5. Keep your data safe
You're probably responsible for tons of data, whether it's customer payment information, sensitive documents, or just the important information you need to run your business.
providers of cloud calls, they work hard to keep your data safe and can protect it in a way that landlines can't. Most offer encryption protocols standardized for an additional layer of security. Additionally, many give you the option to restrict access to certain amounts of data, allowing you to better authorize who can see what.
We are in the midst of a shift to a global, digital workforce, and it's time to join it or be left behind. Since the services of cloud calls they can update and evolve your product offer through software and can be updated with new versions in a matter of seconds, it is this type of digitization that will take your company towards the new era of communications.