La automation It is a process that began to be generated more than half a century ago among the main companies. Today, most companies have established within their system some type of automation to be more productive and efficient. That said, this style has also reached the services of customersomething priority.
5 Ways to Automate Customer Service
There are multiple alternatives that we can choose to automate customer service. You can choose from faster access to any information you request, to improve post-sale service.
1) Automated management of appointments, inquiries or reservations
Requesting an appointment, making a reservation or consulting something can be extremely burdensome for our clients. You can automate this with a selection menu where the customer can choose to speak with the manager or a specific agent to make an appointment, cancel it, consult and more.
2) Ticket reservations and transportation
The reservation of tickets, passages or transport can also be done through the previous system. In addition, this system allows you to put notifications to remind you of schedules, delays or cancellations. Similarly, messages can be included to indicate that there are no tickets available.
3) Claims
Customers of any company can come up with ideas, mentions, complaints, doubts, suggestions and much more. The priority of the organization should be to attend to them, although, it may not be if you are during working hours. So the way to automate this is through voice mail or electronic messaging where customers can leave their concerns at any time.
4) You find customer satisfaction
If you want to know the satisfaction that a client has, you must do it in encouragement, that is, just after receiving the service. It is very relevant and satisfying for any company to know what customers say. For example, when there is a call to support, various questions can be asked regarding the attention or service of the same.
5) Customer service should be 24/7
When a user or client has a misfortune, the last thing they expect is to be attended to the following week or to be directly ignored. There are many reasons why a customer can be contacted, but there are also many reasons why we cannot take a call.
An automatic service that works virtually as an answering machine will serve to offer schedules, establish queues or keep voice mailboxes open where the customer leaves their message. We can even leave announcements indicating that they call at another time if necessary.
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